Have you ever wondered if Jack in the Box requires a drive-thru for all our locations?
At Jack in the Box, our 24-hour drive-thru is one of the most important factors in the success of our restaurants.
In this article, we’ll go over our drive-thru requirements at Jack in the Box along with the reasons behind them.
Why Are Drive-Thru Lanes Important?
Jack in the Box is known as a quick-service restaurant (QSR) because we’re able to prepare food items with minimal preparation time and deliver them quickly.
Some other QSRs you may be familiar with include McDonalds, Taco Bell, and Wendy’s. You’ll notice most of these fast-food restaurants have some type of a drive-thru at their freestanding locations.
Drive-thru lanes allow customers to place their order, pay at the window, and receive their food without having to leave their vehicle.
At Jack in the Box, roughly 90% of our 500M annual guests choose drive-thru or take-out because of the speed and convenience it offers.
With the emergence of online ordering and third-party delivery apps, drive-thru lanes are only going to become more important for QSR restaurants in the future.
Does Jack in the Box Require a Drive-Thru?
Yes, at Jack in the Box we require a drive-thru for most of our restaurants. However, we can make exceptions for non-traditional locations like airports, stadiums, college campuses, etc.
The drive-thru has become such an important part of our business model that our new prototype doesn’t even have an inside dining room.
Our latest prototype (known as the MK12) is designed to maximize efficiency, lower build-out costs, and streamline operations.
It includes a double Y-lane drive-thru with two order stations, covered walk-up window, and reserved parking spots for delivery drivers.
In-demand features like these increase the efficiency of online, pickup, and third-party delivery orders by prioritizing speed and convenience.
These upgrades to our store were designed to improve the overall customer experience and help franchise owners fill more orders in less time.
Check Out These Additional Resources
We hope this article gave you a better understanding of the drive-thru requirements at Jack in the Box.
At Jack in the Box, our QSR restaurant relies on drive-thru lanes to serve our customers with speed, convenience, and accuracy.
Here are some additional online resources you may like to check out:
If you have any questions, please contact our franchise sales and support team.