Jack in the Box Franchisee Support Program
How Jack in the Box Sets Our Franchisees Up For Success
What "support" actually means at Jack in the Box
Most franchisors will tell you they support their franchisees. Fewer will show you the machinery behind that word.
So let me show you ours.
A Jack in the Box restaurant moves through four stages before and after the doors open: real estate, construction, training and the grand opening that hands you off to long-term support. Each stage has people, systems, and standards attached to it. I'll walk you through all four, the same way I'd explain them to a candidate sitting across from me.
Want the full picture of how these stages fit together start to finish? Our steps to ownership page maps the whole timeline.
Stage 1: Real Estate and Site Selection
You locate, negotiate, and finance your site. We bring a structured review process and market knowledge so you aren't guessing.
How it works:
Submit a Site Acquisition Package (SAP). Your proposed site goes to our Real Estate Site Committee (RESC).
Only a signed RESC form counts. No verbal approval is binding.
We weigh many factors. Property size, ingress and egress, traffic counts, parking, drive-thru availability, demographics, lease terms, and nearby restaurants, among others.
A clear decision window. We respond within a reasonable time, capped at 90 days per Item 11.
Broker program. In many major markets, we recommend our approved brokers and ask that you work with our team before pursuing a site.
Next steps: review site requirements, check available markets, then submit an inquire form to take next steps.
Stage 2: Design and Construction
We provide you with JIB’s our prototypical plans, brand guidelines, approved suppliers, and other guardrails. You will manage the design, permitting, construction, and start-up of your new restaurant build with your preferred consultants and contractors.
What we provide and what you are responsible for:
-
Approved & Onboarded Architect Teams -Your preferred architect will be is onboarded by us JIB’s Architecture & Design Dept and granted access to our JIB’s on-line project management system. Our A&D team will coach your architect through the overall site-adapt design process and will review the different milestones when they will need to secure JIB’s approval on your new restaurant’s design.
-
Prototypical Plans - For approved ground-up sites, your architect will be provided a fully-engineered prototype set of plans that they will site-adapt for the property you’ve selected as well as all governing agency requirements. This work effort will result in our plans into a full set of permit and construction documents that will be used by your team to secure permits for, order equipment for, and then construct your new restaurant.
-
Document Review - Site-adapted plans Plans and specifications are exchanged, reviewed, edited, and approved with your architect in JIB’s on-line project management that system. Design changes require pre-approval.
-
Specifications and Approved Suppliers - For equipment, signage, fixtures, and opening inventory. You will have the option to select from brand-approved FF&E and signage suppliers who will use your full set construction documents to base their proposals on.
-
Your Responsibility - Project management, due diligence, design, permitting, ordering FF&E and signage from JIB approved vendors, and overall restaurant construction compliant with your JIB-approved plans and all applicable development codes. to code and to our brand specifications.
See what you're building on our store design page.
Stage 3: Training That Runs 10 to 14 Weeks
Before you take control of a restaurant, you complete our training program. Our training program provides 560 hours of training.
What you can expect:
- Two learning tracks at once. Web-based training for the knowledge, on-the-job training on a live line.
- Your manager gets certified. You(Owner) and your operator are required to complete Certified Franchise Restaurant Manager Training before you open.
- Cost built into the franchise fee. The operator's training and one manager's initial training are included with your franchise fee. You cover salaries, travel, and living expenses.
- Proficiency-based, not time-based. The program measures whether you can run the workstations, not hours in a seat.
- Three locations. Training takes place in San Diego, Dallas, or Los Angeles.
- Timing. We ask you to finish five to six weeks before your first restaurant opens.
Stage 4: Grand Opening
Grand opening promotion runs through our Marketing Department, which directs, prepares, and places the advertising and communications that build the brand. The aim is simple: get the surrounding community talking before you ever flip on the open sign.
- Campaigns can pull from the brand's digital channels, including paid digital advertising, social media, the Jack in the Box loyalty app, and our interactive marketing website.
- The focus is local. We work to build awareness and excitement in the trade area right around your new restaurant.
- Social media is managed by Corporate, so your launch content stays on brand and consistent. All local store marketing is approved before it runs.
- Your exterior sign package and on-site signage come from approved suppliers and meet our specifications.
Ongoing Support After You Open
Opening day connects you to a support system built to keep your restaurant aligned with the brand.
- Operations Coaches for operations and KPI monitoring to help drive store sales.
- Procurement and distribution through McLane. Receive your food and smallware's from one distributor.
- New product and procedure training, with materials to train your team.
- Refresher and recertification training when needed.
- Reference documents and standards, delivered electronically and kept current.
- Technology and POS systems with ongoing support.
The Numbers
Please reference Item 11 of our Franchise Disclosure Document (FDD) to learn more about the specific training courses offered to you and your employees. Contact us to receive our latest FDD.
0
Week Training Program
0
On-The-Job Training Hours
0
Classroom Training Hours
Marketing Support
How Does Jack in the Box Promote My Store?
Jack in the Box uses an unapologetically bold strategy to advertise, market, and promote all of our restaurants. We take an omnichannel approach to reach customers, create brand awareness, and drive traffic to your locations. As a franchisee, we will provide you with:
- Custom Marketing Plans
- Local Marketing Initiatives
- Interactive Marketing Website
- Digital Marketing
- Social Media
- Athletic Sponsorships
- Billboards
- Radio Advertisements
- Customer Loyalty App
Frequently Asked Questions
Answers to some of the most popular questions we receive when it comes to franchisee training and support at Jack in the Box.
-
Does Jack in the Box Run Ads on Behalf of Franchisees?
Yes, the marketing funds are used system-wide to support all locations. Essentially, spending is independent of operator type. All advertising and marketing activities are based on market and communications goals for the brand.
-
Can I Manage My Own Social Media Accounts?
All social media accounts at Jack in the Box must be managed by Corporate. Per the Franchise Agreement, franchisees are not permitted to establish their own social media pages, websites, etc.
-
Where Do I Source My Products?
You’ll work with our supply chain purchasing team to source your products. At Jack in the Box, we use McLane for all our regional distribution.
-
Am I Required to Purchase Food & Supplies from Jack in the Box?
Yes. We have an approved specifications for all our menu items and you must purchase from our supplier.
-
How Many Team Members Do I Need at Each Location?
Your overall employee count will vary based on multiple factors including (but not limited to) hours of operation, sales volume, ratio of full-time and part-time employees.
-
Am I Required to Purchase Equipment from Jack in the Box?
We have an approved Kitchen Equipment Consolidator that will bid your project. They provide a one-stop shop for your equipment package, including small wares. You can utilize alternative suppliers, but you must use equipment that meets our specifications.
-
Who Do I Contact If I Need Help?
All our franchisees have access to our 24/7 help desk along with our restaurant support team.
-
How long is Jack in the Box franchise training?
About 10 to 14 weeks, combining web-based and on-the-job training. One manager/operator also completes Certified Franchise Restaurant Manager Training. Both are included in the initial franchise fee.
-
Where does training take place?
San Diego, California; Dallas, Texas; or Los Angeles, California.
-
Does Jack in the Box find real estate for franchisees?
You locate, negotiate, and finance the site. We review and approve it through the SAP and RESC, run a broker program in many major markets, and respond within 90 days.
-
Who designs and builds the restaurant?
You manage design, permitting, and construction with approved architects and contractors. We provide prototypical plans and review your documents.
Ready to Get Started?
Request our latest FDD to see the course-by-course detail in Item 11, then contact us and we'll walk you through your market.