Are you interested in learning how Jack in the Box trains and prepares our franchisees to run their own restaurants?
At Jack in the Box, our world-class training program gives you all of the tools necessary to run and operate your franchise.
In this article, we’ll go over everything you need to know about the Jack in the Box training program.
How Does Jack in the Box Train Franchisees?
All our franchisees enjoy a 10-to-14-week training program to learn our system. Through a combination of computer-based and on-the-job training, you'll receive training on topics such as:
- Point-of-Sale System
- Ordering and Inventory Tracking
- Marketing and Advertising
- Information Technology
- Setting and Achieving Growth Goals
You or your Designated Market Operator must successfully complete the entire training program before you will be approved to operate a franchised restaurant.
Jack in the Box Employee Training Program
We offer a wide variety of training courses for you and your employees. Here are some of the specific subjects we will cover during this training.
- Welcome to Jack in the Box
- Jack in the Box Basics
- Assembly Workstation Training
- Fryer Workstation Training
- Grill Workstation Training
- Guest Service Workstation Training
- Prep Workstation Training
- Receiving & Storage Training
- Maintenance Workstation Training
- Introduction to The Role of Team Leader
- Communication, Coaching, and Feedback
- Food Safety for Team Leaders
- Food Safety Checklist
- Administration Basics
- Equipment & Troubleshooting
- Leading Your Team
- Practice #1 Leading a Shift
- Practice #2 Leading a Shift
- Practice #3 Leading a Shift
- Schedule DM/Field Leader Discussion with Trainee
- Introduction to Management Training
- Business Basics
- Forecasting Sales Using eRestaurant
- Food Cost
- Restaurant Ordering
- Labor Scheduling
- Managing Cash Loss
- Well-Trained Employees
- Timekeeping with eRestaurant
- Time Management
- Problem Solving
- Leading for Success
- Increasing Sales
- Business Analysis
- Leader-Led Training
- Food Safety Management
- RSC Onboarding
We estimate the total time to complete this program requires 49 hours of classroom training along with 183 hours of on-the-job training.
However, because our training program is proficiency-based and not time-based the actual number of hours required may vary.
Before your restaurant opens, we will give you and your employees access to Web-Based Training Programs.
Jack in the Box Training Requirements
The following list summarizes the training requirements you and your employees must meet before you will be permitted to take a restaurant under your operational control.
- The Franchise Operator must have successfully completed the training program discussed above and must demonstrate that he/she has the required knowledge, skills, and abilities.
- You must ensure that your restaurant is staffed by at least one person who has successfully completed the Company’s Certified Franchise Restaurant Manager Training Program.
- If you have managerial employees above the restaurant level, they also must have successfully completed the Certified Franchise Restaurant Manager Training Program.
- You must ensure that any other employee who is acting in the capacity of a “person in charge” of the restaurant (for example, team leader, assistant manager,etc.) has completed, at a minimum, our training programs as required, the Food Safety for Team Leaders course and the Food Safety Checklist course offered through Web-Based Training Programs and OJT, as well as Food Safety Management Certification, if required in your jurisdiction.
- You must ensure that you and all of your employees have taken all courses required by state and local laws and ordinances, whether relating to food safety or otherwise, and are properly trained.
- You must ensure that you have conducted any other training that you feel is necessary or appropriate for your employees.
By the time your training is complete, you should feel confident about operating your new Jack in the Box restaurant.
Check Out These Additional Resources
We hope this article gave you a better understanding of how we train our franchisees and set them up for success.
At Jack in the Box, we work with our franchisees every step of the way in order to get their restaurants up and running.
Here are some additional online resources you may like to check out:
If you have any questions, please contact our franchise sales and support team.